Customer satisfaction is important to us. We strive to provide reliable service and responsive support at all times. If you experience a verified service-related issue that cannot be resolved by our technical team, you may be eligible for a refund under the conditions outlined below.
Refunds are to be requested within 7 days of the original date of purchase.
A refund may be considered in the case of a significant service disruption directly caused by our platform (e.g., a total server outage lasting over 72 consecutive hours, as confirmed by our technical team).
In order to be eligible for a refund, the customer must cooperate with our support department and provide any information required to investigate the issue reported.
No refunds will be given:
If you wish to get a refund please contact our support team with your order information and description of the problem encountered. Each query will be treated independently.
Approved refunds will be refunded on the same payment method used for the transaction. Times may vary depending on the payment provider or financial institution used.
We reserve the right to change or update this Refund Policy at any time and without prior notice. All new purchases are subject to the latest version published on our website.
For questions about refunds, cancellations or billing issues, please contact our customer support team for assistance.
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